Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Last Updated: 8 October 2026

1. What is Mendek.shop?

Mendek.shop (NUKKAD SELECTION) is an online shopping store managed by Raj Amitbhai Gohel.

We provide products to customers through our online store and aim to provide a simple and reliable shopping experience.

2. How can I place an order?

Browse our website, select the product you want, add it to your cart, and proceed to checkout.

Enter your shipping and payment information and complete your order.

Once your order is successfully placed, you may receive an order confirmation through the contact information provided during checkout.

3. How can I contact Mendek.shop?

You can contact us through:

Phone: 7573830947
Email: help.mendek@outlook.com

For order-related questions, please provide your order number so that we can assist you more quickly.

4. How long does delivery take?

Orders are generally processed within 1–3 business days.

After dispatch, delivery within India is generally expected within 3–7 business days.

Delivery times may vary depending on your location, courier service, weather, holidays, and other circumstances.

Please see our Shipping Policy for complete details.

5. Do you provide order tracking?

Yes. Where tracking is available, tracking information may be provided after your order has been dispatched.

You can use the tracking information to check the status of your shipment.

6. How can I cancel my order?

If you want to cancel your order, contact us as soon as possible at:

Email: help.mendek@outlook.com
Phone: 7573830947

Cancellation may not be possible once the order has been dispatched.

Please see our Cancellation Policy for more information.

7. Can I return a product?

Eligible products may be returned subject to our Return & Refund Policy and the conditions applicable to the product.

If you receive a damaged, defective, incorrect, or otherwise eligible product, contact us with your order details.

8. What if I receive a damaged or incorrect product?

Please contact us as soon as possible after delivery.

Send your order number and, where requested, photographs or videos showing the product and packaging.

We will review the issue and provide an appropriate resolution in accordance with our policies and applicable law.

9. How do I request a refund?

Contact us at help.mendek@outlook.com with your order number and details of your request.

If your refund is approved, it will generally be processed through the original payment method or another appropriate payment method.

The time taken for the refund to appear may depend on your bank or payment provider.

10. Do you offer exchanges?

Exchange availability depends on the product and the circumstances of the request.

Please contact us before sending any product back so that we can confirm whether an exchange is available.

11. What payment methods do you accept?

The payment methods available to you will be displayed during checkout.

Payment processing may be handled by third-party payment providers.

12. Is my payment information secure?

Payments may be processed through third-party payment gateways.

We generally do not directly store complete payment-card information on our own systems.

Please see our Privacy Policy for information about how personal data is handled.

13. Do you ship across India?

We aim to deliver to serviceable locations across India.

Delivery availability may depend on your PIN code and courier serviceability.

14. What happens if I provide the wrong address?

Please contact us immediately if you notice an incorrect address.

If the order has already been dispatched, changing the address may not be possible.

Additional delivery or re-shipping charges may apply where permitted.

15. What happens if I miss my delivery?

The courier may attempt delivery again or return the package to us.

Please make sure your phone number and delivery address are correct and that someone is available to receive the order.

16. Are there any additional shipping charges?

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Promotional free-shipping offers may have specific conditions.

17. How can I check the status of my order?

If tracking is available, you can use the tracking information provided after dispatch.

You can also contact us with your order number:

Phone: 7573830947
Email: help.mendek@outlook.com

18. What if my order is delayed?

Delivery times are estimates and may occasionally be affected by courier delays, weather, public holidays, transportation problems, or other circumstances outside our reasonable control.

If your order appears significantly delayed, contact us and we will help check its status.

19. Where is Mendek.shop located?

Our business address is:

203 Building, BLD NO-B-4,
Om Township VI-05,
Kholvad Pasodara Road,
Pasodra Patiya, Surat,
Gujarat – 395013, India

20. What is your GST number?

Our GSTIN is:

24EZCPG1810F1Z0

21. Who manages Mendek.shop?

Mendek.shop (NUKKAD SELECTION) is managed by:

Raj Amitbhai Gohel

22. How can I make a complaint?

For complaints or grievances, contact us at:

Email: help.mendek@outlook.com
Phone: 7573830947

Please provide your order number and details of the issue so that we can investigate and assist you.

23. Where can I find your store policies?

You can find our policies on the relevant pages of our website, including:

  • Privacy Policy

  • Terms of Service

  • Shipping Policy

  • Return & Refund Policy

  • Cancellation Policy

  • Contact Us

  • Legal Notice

24. Do you have a privacy policy?

Yes. Our Privacy Policy explains what information we collect, how we use it, how it may be shared, and how we protect it.

25. How can I contact you for any other question?

We're happy to help.

Mendek.shop (NUKKAD SELECTION)

Phone: 7573830947
Email: help.mendek@outlook.com

For order-related enquiries, please include your order number whenever possible.