Shipping Policy

Last Updated: 8 October 2026

At Mendek.shop (NUKKAD SELECTION), we aim to process and deliver your orders safely and efficiently.

1. Order Processing

Orders are processed after successful payment and order confirmation.

Orders are generally processed within 1–3 business days, unless otherwise stated on the product page.

Orders placed on Sundays or public holidays may be processed on the next business day.

Processing time may be longer during sales, promotional periods, holidays, or periods of unusually high order volume.

2. Shipping & Delivery Time

After your order has been dispatched, the estimated delivery time is generally 3–7 business days within India.

Delivery times may vary depending on:

Delivery location
Courier availability
Weather conditions
Public holidays
Transportation delays
Remote-area delivery
Unforeseen circumstances

Delivery estimates are not guaranteed unless specifically stated otherwise.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping or promotional shipping offers. Any applicable conditions will be displayed on the website or at checkout.

4. Delivery Areas

We currently aim to deliver orders to serviceable locations across India.

Delivery availability may depend on the serviceability of the customer's PIN code and the courier/logistics provider.

If your location is not serviceable, we may contact you regarding the order.

5. Accurate Shipping Information

Customers are responsible for providing accurate and complete delivery information, including:

Full name
House/building number
Street/locality
City
State
PIN code
Mobile number

Mendek.shop is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided to you through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information provided by the courier to monitor your shipment.

7. Delayed Delivery

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

Courier or logistics delays
Severe weather
Natural disasters
Strikes or transportation disruptions
Public holidays
Government restrictions
Incorrect address information
Remote-area delivery conditions
High order volumes

If your order is significantly delayed, please contact us and we will assist you in checking its status.

8. Failed Delivery

If a delivery attempt fails because:

The customer is unavailable;
The address is incorrect or incomplete;
The customer refuses delivery;
The courier cannot contact the customer; or
The customer otherwise prevents delivery,

the courier may make another delivery attempt or return the package to us.

Additional shipping or re-delivery charges may apply where permitted.

9. Damaged Package

If you receive a package that appears damaged, please contact us as soon as possible.

We may request photographs or other evidence of the package and product to investigate the issue and determine the appropriate resolution.

10. Wrong or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us at:

Email: help.mendek@outlook.com
Phone: 7573830947

Please provide your order number and relevant details so that we can investigate and assist you.

11. International Shipping

At present, our standard shipping service is intended for deliveries within India.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, import fees, and other destination-country charges may apply.

Unless otherwise stated, such charges will be the responsibility of the customer.