Return & Refund Policy

Last Updated: 8 October 2026

At Mendek.shop (NUKKAD SELECTION), we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us so that we can assist you.

1. Return Eligibility

Products may be returned where they are eligible for return according to the product listing, our applicable return conditions, and applicable law.

To request a return, please contact us using the details provided below and provide your order number and relevant information.

Returned products may need to meet the following conditions:

The product should be unused and in its original condition, where applicable.
Original packaging, tags, accessories, manuals, or other included items should be retained where applicable.
Proof of purchase/order details may be required.
The product must not have been damaged or altered after delivery by the customer.

Certain products may have different return conditions, which will be mentioned on the relevant product page.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is:

Damaged during delivery;
Defective;
Missing parts or accessories; or
Different from the product you ordered,

please contact us as soon as possible after delivery.

We may request photographs, videos, unboxing evidence, or other information to verify the issue.

After reviewing the claim, we may provide an appropriate resolution, which may include replacement, exchange, repair, or refund, depending on the circumstances, product availability, and applicable law.

3. Products Not Eligible for Return

Some products may not be eligible for return because of their nature, hygiene requirements, customization, perishability, damage caused after delivery, or other applicable restrictions.

Any product-specific non-returnable conditions will be communicated on the relevant product page or at the time of purchase.

Nothing in this policy is intended to restrict any consumer rights available under applicable law.

4. Return Request Process

To request a return or refund, contact us at:

Email: help.mendek@outlook.com
Phone: 7573830947

Please provide:

Order number
Customer name
Registered mobile number/email
Product name
Reason for return
Photographs/videos where relevant

Our team will review the request and inform you of the next steps.

5. Return Shipping

If the return is due to a product being defective, damaged, incorrect, or another issue attributable to us, we will determine the appropriate return-shipping arrangement.

For other eligible returns, return shipping may be the customer's responsibility unless otherwise stated on the product page or agreed by us.

6. Refunds

Once the returned product has been received and inspected, the refund request will be reviewed.

If the refund is approved, the applicable amount will generally be refunded through the original payment method or another appropriate payment method.

The time taken for the refund to appear in your bank account or payment account may depend on the payment gateway, bank, or other financial institution.

7. Refund Amount

The refund amount will depend on the reason for the return, the applicable product policy, shipping charges, discounts, and applicable law.

Where legally permitted, amounts that the customer is responsible for may be deducted from the refund.

We will not make deductions that are prohibited by applicable law.

8. Cancellation

Order cancellation requests should be made as soon as possible after placing an order.

If the order has not yet been dispatched, we will make reasonable efforts to process the cancellation.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

Please refer to our Cancellation Policy for additional information.

9. Failed Delivery / Refused Delivery

If an order cannot be delivered because of an incorrect or incomplete address, repeated delivery failure, refusal to accept the package, or other circumstances attributable to the customer, additional delivery or return charges may apply where permitted.

10. Consumer Rights

This Return & Refund Policy does not limit or exclude any consumer rights, guarantees, remedies, or protections that cannot legally be excluded under applicable Indian law.

Where a product or service does not conform to the applicable description, specifications, or other legally required conditions, the customer may have rights and remedies available under applicable law.